How do you stay neutral as mediators if only one person calls?

As mediators, we’re trained to discuss your situation in a neutral way with both sides. Typically our Dispute Resolution Associate (DRS) have at least one telephone conversation with each party prior to your first mediation session because it’s important that everyone involved has confidence in the mediation process. In this way we are careful to avoid appearing to side with either party or the other. By having a neutral Dispute Resolution Associate speak with both parties before the mediation begins, you’ll get a chance to let us know your situation without feeling like whoever spoke to the mediator first will be “the favorite” in the mediation session.

We also offer a free half-hour mediation orientation session so that you and your spouse or parent of your child can come in and meet us together, and decide if you’d like to work with us.

Learn more about the mediation orientation

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